Refund policy

RETURN POLICY:

To provide our customers with the best shopping experience, we have a Product Return & Exchanges Service. If you receive a product with which you are not satisfied or have any quality issues, please feel free to contact FANCL USA Customer Service within 15 days of receipt of your order (returns and exchanges will not be provided after this date has passed).

FANCL USA accepts returns or refunds only after issuing a Return Merchandise Authorization. To receive a return and/or refund, please adhere to the following procedure:

1. Contact Customer Service with your purchase details and the reason for your return/refund to receive your Return Merchandise Authorization (RMA).
          Email: custsvc@fancl.com
          Phone: 1-626-861-2292

2. Our customer service specialist will review the return/exchange notify you of approval or denial and guide you on the next steps.

3. Please return your package to the below address:
          FANCL USA, Attn. Web Returns
          14888 Los Angeles Street, Irwindale, CA 91706

4. Be sure to include all products being returned (including all gifts or free merchandise provided with purchase).

5. Be sure to include all the ORIGINAL PACKAGING.

6. Write your Return Authorization (RMA) Number on the outside of the shipping box. (NOT ON THE ITEM PACKAGE)

If the returned item(s) does not meet the Return Policy criteria (RMA # unused, and in new condition with all of the original packaging and accessories), then no refund will be given and the customer will be given the option to have the returning item(s) shipped back to him/her at their own expense.

To ensure we receive your package, be sure to keep a copy of the return tracking number for your reference.

Your return will be processed promptly upon arrival once our specialists receive the item and approve the request. Please allow 7-10 business days from the shipping date for your account to be credited. Shipping and handling are not refundable.

■  Return Shipping Cost:
If a return is due to any fault of the customer, such as the customer ordered an incorrect item(s), or the customer entered the delivery address incorrectly, the customer shall be responsible for the return shipping cost. If the return is due to an error or fault of FANCL USA, such as we shipped the incorrect item(s) or the item(s) was damaged upon arrival, FANCL USA shall be responsible for the return shipping cost.