Privacy policy
If you are a resident of California, you may have certain rights with respect to your personal information, please see the “United States Supplement” below.
What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey, or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number, or credit card information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience (your information helps us to better respond to your individual needs)
- To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
- To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
- To process transactions
- To perform a corporate transaction such as if we acquire assets of another business, or sell or transfer all or a portion of our business or assets including through a sale in connection with a bankruptcy and other forms of corporate change
- To administer a contest, promotion, survey or other site feature
- To send periodic emails
- For other purposes permitted under applicable laws and regulations including the fulfilment of any legal requirements, exercise or defense of legal claims, and protecting against malicious, deceptive, fraudulent or illegal activity
The email address you provide for order processing may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, promotions, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect and retain your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider’s database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
We retain your personal information based on legal requirements or business needs. Generally, we only retain personal information for as long as is reasonably necessary for our business purpose or as required by law.
Do we use cookies?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems’ to recognize your browser and capture and remember certain information.
We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors.
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our website services may not function properly. However, you can still place orders by contacting customer service.
Do we disclose any information to outside parties?
We may disclose the personal information described in “What information we collect” with third parties in the following cases:
- To service providers to fulfill the purposes stated in “What do we use your information for,” including to process payment transaction information above;
- To third parties to help maintain and operate our website;
- To third parties associated with the corporate sale, merger, acquisition, or other transfer of all or part of our assets;
- To third parties who provide us with marketing and advertising services;
- To law enforcement, government agencies and other third parties as required by laws or orders of governmental agencies;
- When necessary for the protection of the life, body, or property of FANCL, the public, an individual, or a third party and permitted by applicable data protection regulations;
- When permitted under applicable data protection regulations; and
- With your consent.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
Children’s Privacy
Our services are not intended for children under 16 years of age. If you are under 16, do not use our services. If we learn we have collected or received personal information from a child under 16, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at custsvc@fancl.com. We may collect the information of someone under the age of 16 for age verification purposes only, in which case we will only use that information for the verification, and will dispose of it after the verification is complete.
Google Analytics
We use "Google Analytics" to collect information about use of this site. Google Analytics collects information such as how often users visit this site, what pages they visit when they do so, and what other sites they used prior to coming to this site. Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser.
If you choose, you can opt out by turning off cookies in the preferences settings in your web browser. For more information on Google Analytics, please visit Google Analytics.
Google Analytics Terms of Service
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website
Your Consent
By using our site, you consent to our privacy policy stated entirely on this page.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.
Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below
www.fancl.com
14888 Los Angeles Street, Irwindale, CA 91706
custsvc@fancl.com
Last updated April 1, 2026
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Supplemental U.S. state privacy disclosures
California privacy disclosures
These Additional California Privacy Disclosures supplement the information contained in the privacy policy above. These Disclosures apply only to individuals residing in California.
We may collect the following categories of information:
- Identifiers, such as your name, phone number, date of birth, address, and e-mail address;
- Geolocation data, such as your geographic location based on device location;
- Commercial Information, we or our service providers may collect your financial information (e.g. your payment details), and details of the services we have provided to you, or that you've enquired about, including any additional information necessary to deliver those services and respond to your enquiries;
- Internet or other electronic network activity information, such as IP addresses, device identifiers, and other information obtained from your device; and
- Sensitive Personal Information, such as your age.
We use Sensitive Personal Information for legally permitted business purposes, including to (i) perform services or provide goods reasonably expected by an average person; (ii) detect security incidents; (iii) resist malicious, deceptive or illegal actions; (iv) ensure the physical safety of individuals; (v) for short-term, transient use; (vi) perform or provide internal business services; or (vii) verify or maintain the quality or safety of a service or device. We do not sell or share (as defined under California law) any Sensitive Personal Information.
Sources of Information
We collect your personal information as described in the “What information do we collect?” section of this privacy policy.
Sale of personal information
We do not sell personal information for monetary consideration. However, our use of certain tracking-technologies may meet the definition of “selling” or “sharing” as that term is defined by applicable law. We may have sold or shared the following categories of personal information with our targeted advertising service providers and partners: Identifiers, Geolocation Data, and Internet Activity Information. We do not knowingly sell the personal information of minors under 16.
Use, disclosure, and retention of personal information
We may use and disclose personal information for the business and commercial purposes detailed in the “What do we use your information for?” and “Do we disclose any information to outside parties?” sections of the privacy policy.
We retain your information as described in the “How do we protect and retain your information?” section of the privacy policy.
Shine the Light
California Shine the Light: If you are a California resident, you may opt out of sharing your Personal Data subject to California Civil Code §1798.83 (the “Shine the Light law”) with third parties for those third parties’ direct marketing purposes by submitting a request to opt-out as in the Your California rights section below.
Your California rights
If you are a California resident, you may have the following rights with respect to the personal information we process about you:
- Right to Know and Access. You may have the right to request information about the categories of personal information we have collected about you, the categories of sources from which we collected the personal information, the purposes for collecting, selling, or sharing the personal information, and the categories of third parties to whom we have disclosed your personal information, and the specific pieces of personal information we have collected about you.
- Right to Delete. You may have the right to request that we delete personal information that we have collected from you.
- Right to Correct. You may have the right to request that we correct inaccurate personal information that we maintain about you.
- Right to Opt-out of Sales or Sharing. You may have the right to opt-out of the “sale” or “sharing” of your personal information as such terms are defined by the California Consumer Privacy Act. To opt out of targeted advertising contact us at custsvc@fancl.com or call us at 1-888-326-0783.
- Right to Non-Discrimination. Should you choose to exercise any of these rights, we will not discriminate against you in any way. If you exercise certain rights, understand certain features of the website may be unavailable to you.
You can exercise these rights by using the information in the “Submitting a privacy rights request” section below.
Additional States’ rights
These Additional U.S. State Privacy Disclosures supplement the information contained in the privacy policy. These Disclosures apply to residents of Nebraska, Texas, and Rhode Island.
Consumer privacy rights
You may have the following rights, subject to any applicable exemptions or limitations:
- Right to Access. You have the right to confirm whether we are processing your personal information and to access such personal information.
- Right to Correct. You have the right to request that we correct inaccurate personal information that we maintain about you.
- Right to Delete. You have the right to request that we delete your personal information under specific circumstances.
- Right to Opt-out. You have the right to object or opt-out of certain types of processing, including: (1) processing for the purpose of targeted advertising, and (2) processing for the purpose of the sale of personal information.
- Right to Data Portability. You have the right to request a copy of your personal information in an accessible format.
- Right to Equal Service. If you choose to exercise any of these rights, we will not discriminate against you in any way. If you exercise certain rights, understand that you may be unable to use or access certain features of our websites, services, or properties.
- Right to Appeal. If we do not grant your consumer request, you may have the right to appeal that denial.
You can exercise your privacy rights as described in “Submitting a privacy rights request,” below.
Submitting a privacy rights request
To exercise your rights, please submit a request to us by either calling us at 1-888-326-0783 or by emailing us at custsvc@fancl.com. Making a consumer request does not require you to create an account with us. Applicable law may limit the number of times that you can submit a particular request within a 12-month period.
You may be able to designate an authorized agent to make a request on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf or if the agent attempts to exercise a right for which they are not legally authorized to do so.
Upon receiving your request to know, access, delete, or correct, we will need to verify your identity to determine that you are the same person about whom we have the information in our system. These verification efforts require us to ask you to provide information so that we can match it with information you have previously provided us. We may also use other verification methods as the circumstances dictate. We will only use personal information provided in your request to verify your identity or authority to make the request. To the extent possible, we will avoid requesting additional information from you for the purposes of verification. If we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity, and for security or fraud-prevention purposes. We may deny your request to know, access, delete, or correct if we cannot verify your identity.
Last updated February 27, 2026