FREQUENTLY ASKED QUESTIONS

In all of FANCL's products – not only skin care products but also makeup and body care products – no ingredients that are likely to cause stress or damage to the skin such as preservatives or fragrances are used.

To ensure our customers can use our products, which are completely free of ingredients that might harm the skin, with a sense of security to the very last drop, we make every effort to maintain quality and we establish strict standards at every stage of the product from research and development, to manufacture and delivery to our customers.

FANCL’s cosmetic products are somewhat different from other cosmetics. We make a promise to deliver to our customers a feeling of security and naturally beautiful skin. This is a testament to the quality of FANCL’s cosmetic products.

Unchanging 5 Values:
1. Use of small containers to maintain freshness throughout use
2. Production in a clean room environment at pharmaceutical product standards
3. Sealed containers to protect freshness of preservative-free formulas
4. Clear display of “manufacture date” even for cosmetic products
5. “Freshness period” to provide for use during period of optimal quality

For instructions on how to open the Lotion containers can be found here.

There are two reasons.
First, FANCL’s cosmetic products are free of additives and preservatives such as antiseptics, for example. To maintain their freshness, we provide products in small containers to be used over a one month period.
Second, the turnover of the skin is said to occur in 28-day cycles. We package FANCL cosmetic products in 30ml containers, the amount for your use over one month, as you check on the turnover of your skin.

We guarantee the quality of our products by packaging them in small amounts in sealed containers, and to provide precise information to customers regarding when they are manufactured, we print the date of manufacture on the container, just like food products.

No ingredients that are likely to cause stress to the skin are used in FANCL’s cosmetics. Our products are delicate not only because they are free of preservatives but also because no petroleum surfactants are added. We specify as the “freshness period” the period during which our products can be used in a state where quality is maintained. We establish a freshness period for each product.

Each period is calculated and established on the basis of stability tests conducted during research of our products including skin care products (1 year), cleanser products (3 years), makeup foundation and liquid foundation (3 years), and solid foundation (3 years).
* Stability test: Test to confirm product properties (color, smell, shape, etc.) and numerical data (pH, viscosity, hardness, ingredient analysis, etc.) under assumed conditions of use and storage including factors such as temperature, humidity and light, etc.

As you are aware, FANCL’s cosmetic products are free of additives and preservatives. We have established the freshness period to provide our customers with a feeling of reassurance when they use our products.
When this freshness period expires, there is a possibility of deterioration in product quality and performance. For the sake of your delicate skin, we ask that you refrain from using products after their freshness period ends.

FANCL’s cosmetic products will maintain their quality at ordinary room temperature without any problem.
The quality of the cosmetic products is stabilized in totally sealed containers, and ordinary changes in room temperature including colder room temperatures in winter and warmer room temperatures in summer will not affect product quality.

However, please store in a dry place away from sunlight and abnormal rises in temperature increases (such as motor vehicles). Avoid storing in the freezer or refrigerator.

Although FANCL’s cosmetic products contain no additives, it is not necessary to store them in the refrigerator. Please store the products at room temperature.

Tests to determine whether our products can be used in summer when the temperature is high confirmed that there were no problems using our products under harsh conditions.

On the other hand, storing the products in the refrigerator may result in loss of stability in quality or separation of ingredients, etc. and optimal performance of the original product.
Please store the cosmetic products in a dry place away from direct sunlight and drastic changes in temperature.

Thank you for your interest in our products. Unfortunately there are no sample offers at this time.

If you experience any of the following, please stop using the cosmetic product.
(1) Any adverse condition during use of the product such as redness, swelling, itchiness, irritation, discoloring (white spots, etc.) or darkening of the skin, or

(2) Any of the above adverse conditions due to exposure to direct sunlight after use of the product.
Symptoms may worsen with continued use of the product. Please consult with a doctor or dermatologist if symptoms persist.

FANCL’s cosmetic products contain no additives. To ensure consumption of our products while they are fresh, we established a “freshness period” for each product. The freshness period differs depending on the product. For the sake of your sensitive skin, please refrain from using products after the freshness period expires.

Please check the instructions on how to open the container.
For instructions on how to open the Lotion containers can be found here.

Next, check to make sure that the upper and lower ribs in the cap area line up with each other.

If they do not, the cap is not fully open, making it difficult for the contents to come out.

In this case, please turn the cap so that the rims line up with each other.

You do not have to use every product to help your skin; however, because preservatives can often irritate skin, you will get best results eliminating them completely from your regimen.

You may find that any irritations or breakouts you have been experiencing will disappear once you have started using our preservative-free products.

Once you have set your skin free from harsh chemicals and possibly cleared up any irritations, you can begin to combat existing or future signs of aging with our treatment products that incorporate only the purest botanicals and gentlest technological advancements.

All FANCL products have been formulated with you in mind. We have avoided potentially irritating ingredients like preservatives. If there is a particular ingredient you are allergic to, please read through the ingredient list carefully for each product.

FANCL does not directly conduct any testing of ingredients or products on animals or advocate animal testing on raw ingredients and/or finished formulas and endeavors to work with partners who share the same values. However, as we continue to expand into international markets, we are unable to control the testing methods used by outside governments.

All FANCL products are 100% gluten-free.

Yes, all FANCL products are noncomedogenic.